• Initially, all new tenants sign a 12-month lease.

• Once the initial term is completed, you can go month to month or speak with management regarding a new lease term.

• Rent is due on the first of the month.

• Rents not paid in full by the 5th day of the month will receive a late fee of $100.00

• The online portal is the easiest, fastest, and most secure way to pay rent and other charges online, view payment history, submit maintenance requests, and more.

• Other ways to pay rent include first class mail (be sure to mail early enough to arrive on time), exterior drop box, or in person at our office.

• Our physical office address is: 374 SW 1st Ave Ontario, OR. 97914. The 24-Hour Drop Box is located at our physical office address to the right of the office door. Our mailing address is P.O. Box 340 Ontario, OR 97914.

• In most cases we have a duplicate set of keys in the rental office.

• A duplicate key can be made for you at a cost of $5.00 per key.

• Only those on the lease can pick up keys, and identification is required.

• Duplicate keys will only be available during regular business hours.

Loft is pleased to provide a lockout service for our residents.

• Once a year, a current resident may request to have the door unlocked to their property at no charge during office hours.

• Any additional requests will be charged a fee of $30.00 and is due at time of service.

• Only those residents on the lease and with proper ID will be allowed access into the premises.

• Please be aware that staff members responding to your lockout call do not necessarily live nearby; please take their travel time into consideration.

• You are permitted to contact a locksmith at your expense.