Initially, all new tenants sign a 12-month lease. Once the initial term is completed, you can go month to month or speak with management regarding a new lease term.

Rent is due on the first of the month. Rents not paid in full by the 5th day of the month will receive a late fee of $100.00 The online portal is the easiest, fastest, and most secure way to pay rent and other charges online, view payment history, submit maintenance requests, and more. Other ways to pay rent include first class mail (be sure to mail early enough to arrive on time), exterior drop box, or in person at our office. Our physical office address is: 374 SW 1st Ave Ontario, OR. 97914. The 24-Hour Drop Box is located at our physical office address to the right of the office door. Our mailing address is P.O. Box 340 Ontario, OR 97914.

In most cases we have a duplicate set of keys in the rental office. A duplicate key can be made for you at a cost of $5.00 per key. Only those on the lease can pick up keys, and identification is required. Duplicate keys will only be available during regular business hours.

Loft is pleased to provide a lockout service for our residents. Once a year, a current resident may request to have the door unlocked to their property at no charge during office hours. Any additional requests will be charged a fee of $30.00 and is due at time of service. Only those residents on the lease and with proper ID will be allowed access into the premises. Please be aware that staff members responding to your lockout call do not necessarily live nearby; please take their travel time into consideration. You are permitted to contact a locksmith at your expense.

No, many Residents mistakenly believe that Loft’s insurance will protect them, but that’s just not the case. Loft carries insurance that covers the physical structure itself, but DOES NOT cover your personal belongings. Loft is not liable to any resident, guest, or occupant for personal injury or damage or loss of personal property from any cause, including but not limited to fire, smoke, rain, flood, water, pipe leaks, hail, ice, snow, lightning, wind, explosions, earthquake, interruption of utilities, theft, or vandalism unless otherwise required by law.

You are responsible to Loft for all costs of repair for damages regardless of insurance that Loft may carry. If you do not maintain renter’s insurance, you will be liable to Loft and such other residents for any and all damages sustained due to your negligence, actions, inactions, or other events as may cause damage. Loft shall not be liable for damages caused to you or your property due to acts of God.

With a renters insurance policy, you can rest easy knowing you have coverage to protect yourself and your assets. If someone got hurt inside your home. If your dog bit someone. You had friends over and things got unruly. If your rental home is damaged and uninhabitable while repairs are being made, most policies include coverage for the additional expenses you will incur during that time. For example, if your monthly rent is $900, but you can’t live in your home for the next month while it’s being repaired, then your insurance policy would cover the additional living expenses beyond $900 that you incur while staying in a hotel, eating meals out, using a laundry mat, etc. If the worst happened, how would you replace the costly electronics you own? Things like smartphones, smartwatches, laptops, tablets, TVs and gaming systems? What about the hundreds of dollars’ worth of shoes and clothes you have? What is your furniture worth — sofas, tables, chairs, beds, mattresses and recliners? All of these personal belongings, and more, can be covered by renters insurance.

Service requests can be submitted via your online resident portal. Failure to promptly report all maintenance problems could cause you to be financially responsible for damages. Immediately inform Management of: Water leaks. Electrical problems. Heating or AC problems. Inoperative smoke detectors. Faulty appliances provided by Loft. Roof leaks. Gas leaks. Broken windows or doors. Any unsafe, unhealthy or dangerous conditions. Major pest infestations such as bees, cockroaches, mice, termites, etc.

Our emergency maintenance service is designed to assist you in making your home a safe and functional environment. When you call (208) 452-7777 to place an emergency request, please use the following guidelines. What is an After-hours Emergency? No hot water. No heat when outside temps are below 55 degrees. No AC when outside temps are above 90 degrees, or you have young children or elderly adults, or immune-compromised people in your home that may be sensitive to excessive heat. Water leaks, dripping faucets are not considered an emergency. No electricity after checking all the circuit breakers and GFI outlets. Broken or inoperable entry door lock. Refrigerator not cooling. Inoperable oven or stove. Inoperable toilet, applies to homes with only 1 toilet. Anything that may cause harm or injury to a resident. Extreme Emergency Situations In the event of an extreme emergency: evacuate the premises, call 911 and notify management when safe to do so.

Service call caused by tripped circuit breaker or GFI outlet. When sewer or drain stoppage is caused by debris in line such as toys, tools, rags, diapers, sanitary napkins, excessive hair, excessive toilet paper, etc. Resident fails to report necessary repairs. Resident refuses access to maintenance personnel although a key is authorized. Resident changes lock or locks. Resident prevents Loft personnel from gaining access to property for repairs, inspection, or any reason for which Loft personnel may lawfully enter the property. Replacement of doors, jambs, broken windows (unless a Police Report is submitted to Loft detailing that the cause of the problem was forced entry by others, unknow to the Resident or to their guests). Damages caused by the Resident, their guests, their pets or their service animals.

Check your circuit breaker box. Flip each circuit breaker on and off as it is not often obvious which breaker has tripped. Check the GFI outlet (Ground Fault Interrupter), which is usually located in the kitchens and bathrooms. ( Resetting the GFI outlet will often resolve the problem.) Know where all GFI outlets are located in order to quickly solve any problems. If circuit breakers keep tripping, the circuits are possibly being overloaded with appliances, such as a microwave, toaster, curling irons, blow dryers, etc. If the electricity is still not working after resetting the circuit breakers and all the GFI outlets, submit a work order.

You are responsible to change the batteries in your smoke alarm. Check your smoke alarms every six months at a minimum. If your smoke alarms are chirping or beeping, change the battery and test the alarm by pressing the test button. Never leave your smoke alarm removed from the ceiling, this is a serious safety hazard to you and to other homes around you. If after changing the battery, your smoke alarm is still chirping or not working, contact maintenance for repair/replacement.

Homes with a central furnace system, or with natural gas services have a carbon monoxide alarm (CO alarm). Your CO alarm may be a dual alarm and may be combined in your smoke alarm. Never leave your CO alarm removed from a power source as gas leaks can be deadly.

Never flush wipes, paper towels, personal products, or other objects down the toilets. Clean toilets regularly to avoid build up and stains. If the toilet overflows, turn the valve behind the toilet off to stop the water. Immediately clean up any water on the floor. Never put grease down the toilet. Try plunging the toilet before calling for maintenance.

Use a cover or hair catcher if you have long hair that will clog the drain. Never put grease down any of the drains. Use a small drain snake to clear the drain before calling for maintenance (such as the long plastic type with barbs designed for hair removal). Some bath drains have a screw to easily remove the cover and clean the drain.

Always run the fan while bathing. Allow the fan to run for at least 15 minutes after bathing to remove moisture from the air and prevent mildew. Regularly vacuum and clean the exhaust fan to remove dust and debris and allow the fan to circulate properly. If you see colored spots on walls or ceiling, you are not running your fan long enough. (wipe off walls or ceiling).

Clean up spills, pet accidents, etc. promptly. Sweep and mop floor regularly using minimal water and a microfiber cloth. Use only hardwood floor cleaners on hardwood floors.

Vacuum carpets regularly. Clean up spills, pet accidents, etc. promptly. Avoid using store rented machines. They can ruin the carpet, and do not adequately remove water from the carpet and pad.

To avoid mildew and sweating on windows, open blinds when possible. When weather permits, open windows for airflow. Clean windows semi-annually. Vacuum window tracks to remove dust and debris. Dust blinds regularly.

Should you ever use a fire extinguisher, be sure to contact the office once it is safe so we can replace the fire extinguisher. Use the PASS Method to properly use a Fire Extinguisher Pull— Pull the pin at the top to break the tamper seal. Aim—Aim the extinguisher low, pointing the nozzle at the base of the fire. Do not aim at the flames themselves. Squeeze—Squeeze the handle to release the extinguishing agent. Sweep—Sweep the extinguisher from side to side, continuing to aim at the base of the fire.

Keep air flow around food, do not overfill the refrigerator. Keep rubber gasket around doors clean and free of debris to assist in tight seal. Vacuum the dust from the back of the appliance and keep at least 1” of space from wall for airflow to the motor.

Never put metal or foil in the microwave. Do not use harsh chemicals to clean. Use microwave safe containers. Never operate the appliance when empty. Do not put tightly sealed containers in the appliance, this can cause them to explode. Regularly remove and clean the grease filter on the bottom of the microwave

Always rinse excess food from dishes before placing in machine. Regularly remove any food or debris from screen on bottom of dishwasher. Run garbage disposal prior to starting the dishwasher.

Always clean spilled food from oven to avoid fire hazards. Use an oven cleaner, then wipe oven clean of residue. Do not put tin foil on drip pans, this can short the coil burners. Do not use abrasive chemicals on glass top stoves. Self Cleaning Ovens Follow instructions printed on the oven. NEVER use commercial cleaners during self cleaning. Do not attempt to open the door during self cleaning. Open windows as a strong smell can be expected. Never leave oven unattended during self cleaning.

Always scrape excess food into trash can, never down the disposal. The following are example of things that you should never put down the disposal. Grease Sand / Dirt Potato Peel Egg Shell Food Rinds Bones Corn Cobs Paint These items will cause the drains to clog. Repair to disposal caused by these type of items, will result in charges to your account.

Never store items on or against the hot water heater. Watch for leaks or signs of water at the base of the water heater. If you are ever without hot water, shut off the water supply and turn off the breaker (if the water is leaking from the tank) and submit a maintenance request. Do not attempt to perform repairs yourself

Never overload the machine. This can cause flooding. Do not use machine to wash sleeping bags, comforters, pillows, etc. Clean the laundry detergent drawer/hopper often . Leave the door open after each use to avoid mildew. Wipe down the door seal after each wash. Use a washing machine cleaner tablet monthly. Periodically check the hoses behind the machine to ensure there are no signs of leaks.

Clean the lint filter before every cycle. Ensure the dryer is pulled away from the wall and the dryer vent hose is not crushed or kinked. Do not overload the dryer. Use the correct dryer settings.

You are responsible to change the filter for your furnace or HVAC monthly (or as advised based on the type of filter you purchase). Your filter size is noted on your lease documents and your Welcome Home letter . Most filters are located in the furnace, but some are filters may be located behind the air intake vents in your wall or ceiling. If you are unable to locate your filter, advise the staff and we will be happy to assist you. Failing to regularly change your filter will cause your walls to blacken where the airflow comes out of the vents. Dirty or clogged filters can cause your furnace or air conditioner to stop working and cause unnecessary damage to the furnace. Keep your furnace at a consistent temperature. This will allow the furnace to work at the most efficient and affordable levels. Repairs to your furnace or HVAC that are a result of failing to regularly change the filter or clogged filters will result in the repair being charged to your account.

Keep all furniture and belongings a minimum of 6 inches away from wall and baseboard heaters. Do not block the airflow. Regularly vacuum out heaters to remove dust and debris. Keeping the heaters in each room at the same temperature will allow the heaters to work at the most efficient and affordable levels.

Clean the removable filter monthly when in use, The removable filter is located behind lower grate. The filter can be wiped off and washed. Completely dry before placing back in the Air Conditioner . Never put items in the vents. Do not leave the AC at the lowest setting as this may cause the coils to freeze, and the AC will stop working. If your AC stops working, turn it off for at least an hour to allow the coils to defrost.

Inside smoking or vaping is not allowed on any Loft property. “Smoking” includes anything that is “inhaled or exhaled of a lighted substance including marijuana. Smoking is permitted in designated areas only. No smoking is allowed within 10 feet of any window or doorway. Violation of the smoking policy is a violation of the rental agreement and may lead to warnings and termination. Loft may charge a noncompliance fee of $250.00 for every occurrence.

Because the US Department of Housing and Urban Development is controlled by the federal government, it agrees that the use of marijuana or other schedule I or II drugs, whether prescribed or not, is a criminal offense and will not be protected under Federal Fair Housing Laws. Therefore, Loft is not required to accommodate the use of marijuana or other schedule I or II drugs by our Residents or their guests. The Premises you are renting follows and complies with federal law regarding marijuana and schedule I or II drug use and is and will continue to be a drug free community. Residents are required to comply with all federal drug laws. Violation of any such federal law shall constitute a material violation of the lease agreement and may result in the termination of tenancy.

Most pest problems result from the actions of residents and such problems often cannot be detected by Loft. To keep your home pest free Remove sources of food, water and shelter. Store food in sealed plastic or glass containers. Garbage containing food scraps should be placed in tightly covered trash cans. Remove garbage regularly from your home. Immediately advise Loft of any leaky plumbing. Do not let water accumulate anywhere in the home. Do not let water collect in trays under your house plants or refrigerator. Do not leave pet food and water out overnight. Clutter provides places for pests to breed and hide and makes it hard to get rid of them. Get rid of things like stacks of newspapers, magazines, or cardboard.

After preventive steps have been taken, you can use baits as a first line of chemical defense against insects or rodents. Pesticides not contained in baits or traps should generally only be applied to targeted locations, not sprayed over the whole room. Use fogging devices only when absolutely necessary. Always read and follow the pesticide label's instructions and safety warnings. Use ready-to-use products (i.e. no mixing needed) whenever possible. Only apply chemicals approved for use in homes. For any major infestation, you must notify Loft Property Management.